CLAIMS
CLAIMS
We understand the disruption and stress caused by any loss and strive to deliver peace of mind in times of trouble. Our technical expertise is renowned, but our dedication to our clients is what sets us apart. Our philosophy is to continually improve our clients’ experience by putting them at the heart of our service and the decisions we make.
First-class service
The more control we have over our claims process, the more value we can add to our clients. We provide:
· Transparent updates at every stage of the process.
· An end-to-end service designed to build clients confidence.
· Clear agreement on the scope and price of external services through our extensive network.
Reduced insurance costs
Our highly educated and specialized claims team provide in-house legal support, both pre and post-claim. This in-house model saves time, effort and money – benefits that we can pass on to our clients.
Our commitment
Service
We work closely with our clients from day one to develop a deep understanding of their business and their needs. This is the key to delivering an excellent service, before, during and after losses
Professionalism
We are dedicated and focused on proactive claims management and to continuous staff education and development
Collaboration
Our Underwriting and Claims teams work in close partnership with our brokers and clients to ensure continuity of service.
